How far ahead do I need to order my bento?
We highly recommend you place your order as soon as you know you want it, even weeks in advance. We have a fixed number of bento that we make every day. If we get a large catering order the entire day’s supply can be sold instantly. Many components of the bento have to be made days ahead, so we cannot make extra bento if we sell out early.
Can I make substitutions to my bento?
What times can bento be picked up?
All bento boxes are currently only available to pickup at 12pm and 1:30pm.
Is there somewhere to eat the bento on site?
Due to the fact that we make more bento than we have seats, all orders are made to be taken away, but there are plentiful tables and outdoor seating areas at ROW where you can enjoy your bento. Part of the reason we decided on a takeout concept at lunch was to take advantage of the outdoor peace and serenity that ROW has to offer. Eating a bento in the shade under the big tree at the end of our building is a wonderful way to escape the commotion of DTLA.
How long will the bento keep for after pickup?
We go to great lengths to make sure that each component our bento its served at the peak of its flavor. If we were willing to let orders sit for even fifteen minutes before we handed them to our customers we could probably double our production, but it is important to us to serve you our product in as near perfect condition as we are capable. That said, in our opinion, if something doesn’t taste good thirty minutes or even an hour after pickup it doesn’t belong in a bento. We select what goes into our bento with consideration that it may not be eaten due to transport time. Our recommendation is that if guests are trying to gauge our skill or the precision of our cooking it is best to eat each bento immediately after pickup. If you are purchasing as a gift or need to take your bento somewhere, we are highly confident that it will still be delicious once you get to your destination.
Where can I park?
We offer two hours of convenient free parking in the ROW DTLA parking structure with validation. Please access Hayato by entering ROW on Center Street from Alameda (between 7th and 8th Streets), park in the ROW structure and walk to building M2. Please be aware that Google and other online directions to access Hayato may be misleading.
How long does a meal typically last?
We typically serve the meal at a two hours and forty five minutes until the last course is served. Guests typically stay until 10pm.
Can you accommodate dietary restrictions?
We are able to accommodate requests for omission of single ingredients such as nuts, but we are unable to create alternate menus for vegetarians, gluten-free diets, and shellfish allergies.
Why do you not have alternate menus for gluten-free diners, vegetarians and people with shellfish allergies?
There are only two of us cooking a ten course dinner every day, and we are under difficult time constraints because every morning we start all the food entirely from scratch. The only way this is made feasible is by serving everyone the same menu every night. All of our dishes typically use seafood and soy sauce in some way, so would have to remake the entire menu to make it vegetarian or gluten-free, which is not possible in the amount of time we have.
Do you have a corkage fee?
We charge a corkage fee $60 per 750mL bottle of wine, limited to one bottle per party. We do not permit corkage on sake.
What if I can’t get a reservation on the day I need it?
All reservations are via Tock. If you do not see availability on the night you would like to come, you can add yourself to the waitlist by following the "join waitlist" link. When there are cancellations we will contact people on the wait list in the order they have been wait listed.
Where does your fish come from?
We use both domestic seafood and seafood from Japan. Other than some shellfish such as clams and oysters, 100% of the fish we use is wild.
Where do we park?
Parking is in the ROW DTLA parking. There are 4,000 parking spaces in the lot. Please refer to the map on the Contact page to see how to access Hayato, and note that online directions to our mailing address are incorrect and will send you to an inaccessible gate in the produce market.
Do you take walk-ins?
We are unable to accommodate walk-ins because the seafood for each diner is ordered days in advance. We do not stock any extra ingredients for walk-in guests.
When do reservations become available on Tock?
All reservations are released on the 1st of the month at 10:00am PST for the entire month.